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SHIPPING & RETURNS

📦 Madluvv Shipping & Returns Policy

At Madluvv, we want you to love every product you receive. Below you’ll find our shipping and return guidelines to keep things clear and simple.

🚚 Shipping

  • Processing Time: Orders typically ship within 1–2 business days.
  • Carriers: All U.S. orders ship via USPS. International shipping rates and carriers vary by destination.
  • Tracking: You’ll receive a tracking link by email once your order is shipped.

🛡️ Shipping Protection

  • Add Shipping Protection at checkout for $2.98.
  • If your order is lost in transit or marked delivered but not received, we’ll replace it at no cost when protection is purchased.
  • Without protection, replacements are subject to USPS claim approval and may include a reshipment fee.

📬 Address Changes & Failed Deliveries

  • Before shipping: Contact us right away to update your address (no charge).
  • After shipping: If a package is returned to us as undeliverable, we can reship it for a $5 flat fee.
  • International orders: Customers are responsible for any reshipment costs due to incorrect addresses, customs refusal, or unclaimed packages.

🔄 Returns & Exchanges

We want you to feel confident shopping with us. Here are your options:

1. Store Credit (Preferred Option)

  • Contact us within 30 days of delivery.
  • Receive store credit for the full product value with no return required and no fees.
  • Fastest and easiest option.

2. Refund

  • Refund requests must be made within 30 days of delivery.
  • Items must be unopened and unused.
  • A 20% restocking fee per item applies.
  • Refunds do not include original shipping costs.

3. Exchanges

  • If you’d like a different shade or product, contact us within 30 days.
  • Exchanges follow our Satisfaction Policy — we’ll send a replacement, and you just cover a small shipping fee.

📦 Lost or Missing Packages

Marked “Delivered” but Not Received

  • Wait 24 hours to see if it arrives.
  • Check with neighbors, household members, or your local post office.
  • If still missing, contact us within 30 days of the delivery scan and we’ll assist with a USPS case.

Lost in Transit

  • With Shipping Protection → free replacement.
  • Without protection → we’ll file a USPS claim; once approved, we can reship for a $5 flat fee.
  • Claims must be submitted within 30 days of expected delivery.

✨ Need help? Our customer service team is here to make things right. Reach out anytime at orders@madluvv.com.