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FAQS & Support

General Questions

Madluvv is a beauty line that offers a range of innovative, brow-forward makeup products. Our products are carefully crafted using only the purest ingredients and the most advanced formulations, with the goal of empowering individuals to take on the day with ease and confidence. At Madluvv, we believe that makeup should help you feel truly beautiful and radiant in your own skin, and we strive to revolutionize your makeup routine with our high-quality products.

Madluvv was founded by Maddie Thompson, who faced the challenge of juggling her roles as a wife, mom, and business owner while trying to perfect her makeup routine. As a makeup artist who specialized in eyebrows, she noticed that many women weren't taught how to shape their brows professionally, and saw an opportunity to simplify the process. Maddie invented the Madluvv Brow Stamp to take the guesswork out of cosmetics and allow women to create the perfect brow anytime and anywhere, in seconds, using the included collection of stencils.

Fun fact: Madluvv was Maddie's nickname in high school!

Madluvv is based in Gilbert, Arizona.

At Madluvv, we're committed to using the cleanest and most natural ingredients in our products. That's why we eliminate potential irritants like artificial fragrances, parabens, and sulfates, and instead focus on using safe and effective ingredients. We're proud to say that all our products are cruelty-free and vegan, and Madluvv is PETA certified. This means you can trust that our products will help you look and feel your best, without having to compromise on quality or ethics.

Yes, you can apply to become an affiliate by filling out our application form. Once you submit your application, our team will review it, and if we believe you are a good fit, we will reach out to you. Thank you for your interest in Madluvv!

Please email callie@madluvv.com. Our team will contact you if there is an opportunity to work together.

Follow Madluvv on LinkedIn to be the first to know about new job opportunities.

Brow Stamp Questions

A brow stamp kit is a product that helps you create perfectly shaped eyebrows quickly and easily. The Madluvv Brow Stamp is a water and sweat-resistant pomade formula that is available in 9 shades. The kit comes with 6 stencil shapes to ensure the perfect brow every time, along with a spoolie brush and on-the-go zipper pouch.

You can easily find your perfect shade match by taking our simple 3-question shade finder quiz. Alternatively, you can send a picture of your brow area to info@madluvv.com, and our team of brow experts will assist you with shade matching.

The Brow Stamp is formulated to be smudge-proof and water-resistant, ensuring that your brows stay intact throughout the day, no matter what activities you engage in. Whether you go for a workout or participate in other activities, your brows will remain in place and look great.

Certainly! We offer 4 additional eyebrow stencil sets that you can purchase separately, including stencils for achieving the popular fox-eyed look as well as stencils for thinner brows.

The Brow Stamps are designed with a protective first layer to preserve the quality of the product. To ensure the best results, we recommend twisting/rolling the sponge applicator into the pigment cap a few times to break up that layer and to get more pigment onto the sponge. This should help with any dryness you may have experienced.

The duration for which a brow stamp lasts depends on the frequency of its usage. If you use the brow stamp every day, it will typically last for about 60 days. However, if you use it less frequently, such as every other day or a few times a week, it can last for approximately 90 days. To ensure that you never run out of brows, the suggestion is to sign up for the Autoship & Save program offered by the company where you will receive refills of your choice of frequency right to your doorstep, and as a bonus, you'll also enjoy free shipping on every refill. This way, we will take care of the hassle for you, making sure you never go a day without perfect brows.

Subscriptions

If you need to change the shipping address for your autoshipment order, you can do so by logging into your Madluvv account and going to the 'manage subscriptions' tab. From there, select 'address and payment details' to update your shipping information. If you encounter any problems with your Madluvv account or autoshipment, please contact us at orders@madluvv.com for assistance.

If you wish to change the brow stamp color for your next autoship order, you can do so by logging in to your Madluvv account and going to the 'manage subscriptions' tab. From there, click 'manage subscriptions' on the right side of the page and make the necessary changes to your subscription product. If you encounter any issues with your Madluvv account or autoshipment, please contact orders@madluvv.com for assistance.

If you need to delay your upcoming autoshipment, you can do so by logging in to your Madluvv account and going to the 'manage subscriptions' tab. From there, you can select 'reschedule' to delay your future shipments. If you encounter any issues with your Madluvv account or autoshipment, please contact orders@madluvv.com for assistance.

If you need your next Brow Stamp refill sooner than the scheduled date, you can log in to your Madluvv account here, go to the 'manage subscriptions' tab, and click 'send now' to process the order immediately. Please contact our customer care team at orders@madluvv.com if you encounter any issues.

Payments

We accept a variety of payment methods including Shop Pay, PayPal, Google Pay, MetaPay, Venmo, and major credit cards such as American Express, Visa, Discover, and Mastercard.

Yes, we offer an option called ShopPay, which allows you to pay in 4 interest-free installments for orders over $50.00.

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

Absolutely! We understand that sometimes things change, and you may need to cancel your order. If we receive and review your cancellation request before your order is fulfilled, we will cancel your order and issue a full refund. Please note that it may take 2-5 business days for the refund to be processed back to your original payment method.

Yes, we are happy to accept payment via your Madluvv gift card or voucher. Simply enter the gift card or voucher code at checkout, and the amount will be deducted from your order total.

We gladly accept orders from international customers and offer currency exchange options. Please note that international orders may be subject to additional fees and customs charges, which are the responsibility of the customer.

Shipping

Madluvv offers a range of shipping options for US domestic orders including standard shipping for $5.00, expedited shipping for $12.00, and overnight shipping for $48. For international orders, we offer shipping for $10.

We typically do not require a signature for delivery. Your package will most likely be placed in your mailbox or at your doorstep without the need for a signature.

If your package is marked as delivered, but you haven't received it, please wait an additional 24 hours to see if it arrives. If it still hasn't arrived, please contact our customer care team at orders@madluvv.com, and we will be happy to assist you.

Our international shipping typically takes between 7-14 business days for delivery, but it can take up to 21 full business days in some cases.

Returns

Unfortunately, we cannot accept returns on opened/used products. However, we have a satisfaction policy and offer a variety of stencils and brow stamp shades that may work better for you. We would be happy to send these to you, and you would only need to cover the shipping fee. Please contact our customer care team at orders@madluvv.com, and we will be happy to assist you.

Contact us

For customer service inquiries, please email us at orders@madluvv.com. For order inquiries, please include your order number for faster service.

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